Frequently asked questions

Editor

I cannot add a user

You cannot add a user if

  • the user already exists in the current organization.
    In this case, abandon the operation.
  • the user exists in another organization.
    In this case, delete the user account in another organization and create a new account in the current one, since a user may only have one account in Editor.

I want to disable the S3 support

If you do not want to use bitmap graphic instead of vector graphic, disable S3 by setting SEATMAP_STORAGE_TYPE=local (see Image Converter configuration guide).

I want to disable the S3 support

If you do not want to use bitmap graphic instead of vector graphic, disable S3 by setting SEATMAP_STORAGE_TYPE=local (see Image Converter configuration guide).

I want to set colors for prices

You can change the price colors in both Booking Renderer and Admin Renderer.

Booking Renderer

To change the price color theme in Booking Renderer, go to settings->theme->priceColors.

Basic usage:

const settings: IBookingRendererSettings = {
  theme: {    
    priceColors: [
      ['#FF0000', '#00FF00', '#0000FF', '#FFFF00', '#00FFFF', '#FF00FF'],
    ],
  },
};

Basically, you can configure a single array of price colors. If the number of price items for an event exceeds the number of colors in the array, the system will reuse the available colors.

To avoid duplicate colors for different prices, we recommend you to have the longest possible array of colors.

Advanced usage:

const settings: IBookingRendererSettings = {
  theme: {    
    priceColors: [
      ['#FF0000', '#00FF00', '#0000FF', '#FFFF00', '#00FFFF', '#FF00FF'],
      ['#FF0000', '#00FF00', '#0000FF', '#FF00FF', '#00FFFF'],
      ['#FF0000', '#00FF00', '#0000FF'],
      ['#FF0000', '#0000FF'],
      ['#0000FF'],
    ],
  },
};

While rendering a schema, we will fetch the number of price items using the API and will pick the appropriate list of colors. For example, if the API returns 5 price items, we will pick the array of 5 colors from these settings:

In this scenario, if we do not find an array exactly matching the returned number of price items, we will use the first one as a fallback. If the first array is not long enough either, the system will reuse the available colors. That’s why we recommend you to keep the longest array first.

Admin Renderer

In Admin Renderer, you can set different color categories for different seats.

To set a color using the setSeatsCategory() method, pass the following:

  • a list of seats (usually selected manually by the administrator)
  • a category number
  • a new color
renderer.setSeatsCategory(seats, 3, '#E50914');

This color will not be saved in the database and is for administrator use only.

Also, you can go to settings->theme->colorCategories and set the default colors for Admin Renderer as described above.