Seatmap LLC Privacy Policy

(hereinafter – “Policy”)

1. General provisions

  1. Seatmap Limited Liability Company, a Cyprus company, located at 26, Acharnon Street, 2305, Lakatamia, Nicosia, Cyprus (“Seatmap”, “We”, “Us” or “Our”).
  2. This Policy explains what information we collect when you use Seatmap’s website (as well as all respective sub domains), services, products and content (“Services”). You shall not use the Services if you do not agree with this Policy.
  3. Purpose of this document is to explain what kind of your personal data we use, how exactly do we use it, for what reasons do we need your personal data and what rights do you have concerning your personal data.
  4. Here are the cornerstones on how Seatmap views data privacy:
    • collect only a minimum amount of information, only what is needed to provide Services or protect our legal interest;
    • do not monetize your data;
    • only use it as it is necessary for the purposes of providing Services to you; more details about legal ground and ways we use your personal data you can find in section 2 of this document;
    • be as transparent as practically possible on how we process your personal data;
    • do not collect special category data (information about your health, racial or ethnic origin, etc.);
    • collect any data only on a lawful grounds.

2. Why do we need your information and what information exactly we collect

We use your personal and non-personal information, both individually and combined together, in the following ways:

Information collected When data will be collected Purpose or collection of data Legal basis for processing of data
Personal information (Your First name and Last Name, email address, place of work) Such data shall be collected when you create your profile on the website We use this information in order to verify your identity Processing is necessary for track your profile, for performance of our obligations in accordance with the terms of service, license agreement or any other similar documents located on site.
Log data (your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of site that you visit, the time and date of your visit, the time spent on those pages and other statistics) Each time you visit our site We use this information in order to understand how do you use our website and services, and to monitor and protect security of our website and service We consider it is our legitimate interest to collect such data solely for the purpose of monitoring and protecting security of our service.
Statistical data not identifying you exactly, such as your region, country, city, town (without information about your exact location). When you create a profile on site, and when you use the Services. We use this data to verify that our Service distributed on the correct territory. We consider it is our legitimate interest to collect such data solely for the analytic purposes.
Information you provide to our support team. When you address our support team. We use this information in order to verify your identity and to fulfil your support request; to provide you support, including to help identify and troubleshoot problems with your profile; to survey your opinions through surveys or questionnaires; communicate with you and respond to your specific requests or questions; and manage and send you confirmations and important information about your profile, products, purchases, subscriptions, and warranties. We may also use this data in order to investigate any complaints on your behalf and to provide you with a more efficient service. Processing is necessary for the performance of the contract with you (our obligations in accordance with the terms of service, license agreement or any other similar documents located on site)

3. Third parties

In some cases, we need to pass some of your information to third parties. In all such cases, we making all necessary to pass as minimum information as possible.

Seatmap may transfer your personal data to the following parties:

  • Any third party to whom we assign our rights or obligations under a relevant agreement;
  • any national or international regulatory, enforcement, exchange body, central or local government department and other statutory or public bodies or court where we are required to do so by applicable law or regulation at their request;
  • third parties if you expressed your consent to such transfer or transfer of your personal data is required for your use of a certain Service or performance of a particular agreement or contract with you;
  • third parties involved in fulfillment of our obligations to perform Services (including hosting providers, etc.).

4. Where we hold your information

Personal Information we collect may be stored and processed for the purposes set out in this Privacy Policy in any country in which we operate and your personal information may be transferred, stored and processed by recipients in various countries around the world where our servers are located and our databases are operated. We do all necessary to make sure all recipients or your personal data understand the necessity to process personal data only on a legal basis taking into account any and all applicable legislation. We may transfer and maintain your Data on our servers or databases some of your personal information outside the European Economic Area (EEA). We must inform you that European commission did not make a decision that Cyprus provides adequacy measures for personal data protection.

5. Security

We employ a variety of measures to safeguard the collection, transmission and storage of the information we collect. These measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology. Even so, no security measure is 100% perfect. Therefore, while we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use or access to your information under our control.

6. Your rights in regard of your data

Among other, you have the following rights in relation to your personal information:

  • Right to access your personal information: at any time, you can ask us about what your personal data do we have, what do we do with them, why do we process them, who we have told about you, etc. You also can ask us to give you a copy of the personal data processing, if you like. To request access, send us an email at headed "Subject Access Request";
  • Right to rectify your personal information: at any time, you can request that we update, block or delete your personal data, if the data is incomplete, outdated, incorrect, unlawfully received or there is no need to proceed it anymore;
  • Right to erasure: at any time, you can ask us to delete all the personal data that we have about you – it is your right to be forgotten, like if we have never met before. We will also deactivate your profile. If you do so, you will no longer have access to the Services;
  • Right to restrict the use of your personal information: for example, if you think, that your personal data is not accurate and we need time to check it, we can make a pause in processing of your personal data enough to clarify, is it so or not. If you do not request deletion, then it is possible to request the reactivation of your profile if it was accidentally or wrongfully deactivated. Please, note, that we cannot restore permanently deleted profiles;
  • Right to object to processing of your personal information: at any time, you can tell us to stop and we will no longer process your personal data, but we can still keep them if there is legitimate ground for that;
  • Right to data portability (in certain specific circumstances): if you wish, you can ask us to download (export) all personal data that we have in the format acceptable to give it to someone else or ask us to give them your data directly;
  • Right not to be subject to an automated decision: if we process your personal data automatically and we take some decisions according to it, and it affects you in any serious way, you can express your point of view and contest such decision. But in reality, we do not do this;
  • Right to lodge a complaint with a supervisory authority: you always can complain about us and about the way, we are processing your personal data.

Before we process any request, we may ask you for certain information in order to verify your identity. Where permitted by local law, we may reject requests that are unreasonable or impractical. We will respond to your requests in a reasonable timeframe.

7. Period of storage

We may keep information that how do we think we may need to resolve any disputes, enforce our agreements with you and provide you possibility to use our Services, protect our or your legal rights, and comply with technical and legal requirements and constraints related to the security, integrity and operation of our products.

Otherwise, we will retain information about you for as long as reasonably necessary to provide you Services, create and improve our products, comply with the law, and to run our business.

8. Third party services

Our website may contain advertising or links to third party services. If you click on those links, including an advertisement, you will leave our product and go to the site you selected. As we do not operate those sites, applications and services, we cannot take responsibility for the privacy practices of the entities that operate them. We recommend that you consistently check privacy policies of every site or service. This policy concerns only our Services.

9. Changes to our Policy

We may update this policy from time to time. We will notify you of material changes on website or via any other applicable communication channels before such changes go into effect. Your continued use of our Services means you accept the changes.

10. Contact us

If you have a complaint or question about this policy, if you would like to make a request concerning your personal data, withdraw your consent, you may at any time contact us at We will aim to respond to you within maximum 5 working days from receipt of request.

All correspondence received by us from you (written or electronic inquiries) is classified as restricted-access information and may not be disclosed without your written consent. The personal data and other information about you may not be used without your consent for any purpose other than for response to the inquiry, except as expressly provided by law.