Simple pricing, annual plans
Four Cloud tiers plus On-Premise. Pick a seat cap, upgrade anytime.
Cloud SaaS plans
Annual plans with a yearly seat cap. No monthly billing, no per-seat overages. Upgrade any time if you approach your cap.
Starter
Test the waters — single venue, small events
€500 / year
Up to 2,500 seats sold / year
Hit the cap? Upgrade anytime.
- Visual Editor
- Renderer SDK
- Admin Renderer
- REST API v2
- Private venues
- Unlimited venues
- 3 team members
- Email support (48h)
Growth
Launch — multi-venue, regular events
€2,000 / year
Up to 10,000 seats sold / year
Hit the cap? Upgrade anytime.
- Everything in Starter
- 5 team members
- SSO (SAML, Google, OIDC)
- Webhooks
- Iframe embedding & white-label
- Audit log
- Email support (24h)
Pro
Scale — recurring seasons, regional operators
€5,000 / year
Up to 50,000 seats sold / year
Hit the cap? Upgrade anytime.
- Everything in Growth
- 10 team members
- Custom domain
- 99.9% uptime SLA
- EU / US data residency
- Priority support (12h)
Scale
High volume — large promoters, national reach
€10,000 / year
Up to 110,000 seats sold / year
Exceeding 110,000? Move to On-Premise.
- Everything in Pro
- Unlimited team members
- Dedicated account manager
- Priority support (8h)
- Quarterly business reviews
On-Premise
Your infrastructure, your data, no caps
Run the full Seatmap.pro platform inside your own infrastructure — Kubernetes, Docker, or bare VMs. Flat annual license, unlimited scale, zero metering. Most of our paying customers land here once they outgrow Cloud or need full data control.
- Unlimited seats sold, venues, events
- Helm charts & Docker images
- Kubernetes-ready deployment
- Full data residency — your sales counts never leave your infrastructure
- Custom SLA & dedicated support
- Direct database access for reporting
- Air-gapped installations supported
- Same Editor, Renderer SDK, Admin Renderer, REST API v2
Consider On-Premise when any of these apply
- Your volume approaches or exceeds 110,000 seats/year (the Scale cap)
- Data residency or air-gapped deployment is required
- You need custom SLAs, deployment cadence, or direct DB access
- Compliance (PCI, regional, internal audit) rules out shared infrastructure
- You want sales counts off our servers
Editor-only integration
Use just the Visual Editor — keep your own renderer and booking backend
A custom integration shape for customers who already run rendering and ticketing in-house and only need a professional venue-design tool. Flat fee, no seat caps, no metering.
- Full Visual Editor with unlimited venues
- Event tracing tool & visual reports
- Venue management for multiple teams
- Export schemas (JSON, SVG)
- Iframe embedding & SSO autologin
- Email support (24h)
Other custom shapes we support: rendering-only (use our SDK with your own editor), white-label resale, and hybrid cloud/on-prem. Tell us your constraints and we will scope a deal.
Request a custom quoteFree plan
For venues, promoters, and charities contributing to the public schema library
Free access to the Visual Editor for venues, promoters, charities, and community organizations. In exchange, your venue schemas become part of the public Seatmap.pro library — so others can use them as starting templates. Think of it as OpenStreetMap for venues.
- Visual Editor, event tracing, and visual reports
- Unlimited public venues
- Venue management
- 3 team members
- Community support
- Perfect for non-commercial use, test venues, or design-only workflows
Your venue schemas are published to the public library. Event-level data (prices, bookings, customers) is never exposed. Need privacy? Any paid plan keeps your schemas entirely yours.
Start freeHow the annual seat cap works
Each Cloud tier includes an annual cap of confirmed sales. A seat counts when your system confirms the sale — not when it is held, selected, or in a cart. Refunds do not decrement the counter. If a seat is returned and re-sold, both sales count. When you approach the cap, upgrade to the next tier — prorated instantly. Unused cap does not roll over. Prefer your sales counts never leave your infrastructure? Move to On-Premise.
Full feature comparison
| Free | Starter | Growth | Pro | Scale | On-Premise | |
|---|---|---|---|---|---|---|
| Design & Analytics | ||||||
| Visual Editor (drag-and-drop seat map) | ||||||
| Event tracing tool | ||||||
| Visual reports | ||||||
| Venue management | ||||||
| SVG import & background | ||||||
| Multi-venue management | Unlimited public | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Rendering & API | ||||||
| Renderer SDK (WebGL, 10k+ seats) | — | |||||
| Admin Renderer | — | |||||
| REST API v2 | — | |||||
| Webhooks | — | — | ||||
| Iframe embedding & white-label | — | — | ||||
| Access & Security | ||||||
| Team members | 3 | 3 | 5 | 10 | Unlimited | Unlimited |
| Private venues | — | |||||
| Data ownership | Contributes to schema library | Customer-owned | Customer-owned | Customer-owned | Customer-owned | Self-hosted |
| SSO (SAML, Google, OIDC) | — | — | ||||
| Custom domain | — | — | — | |||
| Audit log | — | — | ||||
| Data residency | EU | EU | EU | EU / US | EU / US | Self-host |
| Support | ||||||
| Response time | Community | 48h | 24h | 12h | 8h | Custom SLA |
| Uptime SLA | — | — | — | 99.9% | 99.9% | Custom |
| Dedicated account manager | — | — | — | — | ||
| Quarterly business reviews | — | — | — | — | ||
Pricing FAQ
How does the annual seat cap work?
Each Cloud tier includes a yearly cap of confirmed sales. A seat counts when your system confirms the sale — not when it is held, selected, or sitting in a cart. When you approach the cap, upgrade to the next tier any time — upgrades are prorated. Unused cap does not roll over at renewal.
What happens if I hit the cap?
Nothing breaks — we will notify you as you approach 80% and 100% of your cap. You can upgrade instantly (prorated) to unlock more seats, or if you are near the Scale cap, switch to On-Premise for unlimited use. Your bookings keep flowing either way.
Do I pay for held, selected, or released seats?
No. We count confirmed sales only. Holds, cart activity, and released seats never count against your cap. Your cart abandonment rate has no impact on what you pay.
What if a seat is returned and re-sold?
Each confirmed sale counts. If a customer returns a ticket and you re-sell the same seat to someone else, that is two counts against your cap. Refunds do not decrement — from our side, the first sale already happened. In practice this affects very few seats, but we think honest counting beats exceptions.
How do you know how many seats I sold?
Your system confirms each sale to Seatmap.pro via the Booking API. We count those confirmations against your annual cap. If you prefer your sales counts never leave your infrastructure, the On-Premise plan removes Seatmap.pro from the counting loop entirely.
What if my usage is seasonal?
Annual caps are the right fit — your cap averages across the year, so peak months do not push you over. Talk to us about custom annual bundles if your peaks are unusually large.
Can I switch plans any time?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at renewal.
Who qualifies for the Free plan?
The Free plan is aimed at venues, promoters, charities, schools, and community organizations who want to use the Editor for real work. In exchange for free access, your venue schemas become part of the public Seatmap.pro library so other users can clone them as starting templates. Event-level data (prices, bookings, customers) is never published.
What goes into the public schema library?
Venue schemas created on the Free plan become part of a public library that other Seatmap.pro customers can browse and clone as templates. Your venue name and layout are visible, but event-level data (prices, bookings, customers) is never published. Think of it like OpenStreetMap for venues — you contribute a venue map, everyone benefits. If you need privacy, any paid plan keeps your schemas entirely yours.
Can I use only the Editor without the booking stack?
Yes. We offer an Editor-only custom integration starting at €750 per quarter (or €2,500 per year), with unlimited venues and team members. This is a good fit when you already run rendering and ticketing in-house and only need a professional venue-design tool. Contact us for a quote.
When should I move to On-Premise?
When your annual volume approaches or exceeds 110,000 seats (the Scale cap), when data residency or air-gapped deployment is a hard requirement, or when you need custom SLAs and direct database access. Most of our paying customers run on-premise — we help model the right timing with your real numbers.
What is included in On-Premise?
The full platform — Editor, Renderer SDK, Admin Renderer, REST API v2 — packaged as Docker images and Helm charts for Kubernetes deployment. €20,000 per year with no caps, no metering, and unlimited scale. Your data never leaves your infrastructure.
Are payments processed by Seatmap.pro?
No. Seatmap.pro is a visualization and booking-state platform only. Your system of record handles payments, refunds, and financial reconciliation. We never store payment data or PCI-scoped information.
Ready to Get Started?
Request a demo, and see Seatmap Pro in action. Map out your success with a secure, user-friendly and versatile solution for ticketing platforms.
Request a Demo